Support

If you have any problems with FollowMovie:

Make sure you are using the most recent version of the software.
First read our FAQs (Frequently Asked Questions).
If you can't find a solution then read the help file.
If you still can't resolve your problem then contact our customer support by e-mail.

Problem Reports

In the mail, you should include:

A description of the problem;
The file named "appdbg.log", which is under the same folder with FollowMovie.exe.
Your registration info: your registered name.

You may include the screen shoot that illustrates the problem. If you do, follow these steps to make one small enough to email:

1) Press ALT+PrintScreen to place a snapshot of the current window on the clipboard.
2) Open the Microsoft Paint program (Start -> Programs -> Accessories -> Paint) and press CTRL+V to paste the image.
3) Select the part of the image that you would like to send.
4) Pick Copy To from the Edit menu, change Save as Type to either 16 Color or 256 Color, and enter a filename.
5) If possible, use a zip utility to compress the image file.
6) Attach the image file to your email to us.

Tech support mail: support@kolasoft.com